Policies & What to Expect
Please read these details before purchasing so you know what’s included, how your plan is delivered, and how support works. If you have questions, email me at onceuponasleepbaby@gmail.com
Cancellations & Refunds
Personalized Sleep Plans
You may cancel for a full refund before I begin reviewing your intake questionnaire or sleep logs. I’ll email you when I begin that review.
Once personalized review or preparation begins, the written-plan portion becomes nonrefundable because I’m dedicating time to creating guidance specifically for your family. This applies to both single-child and twin plans.
Packages With Support
For packages that include 14 days of text and email support, $150 of the package price covers support.
If you cancel before your agreed support start date, that $150 support portion is refundable. The written-plan portion follows the policy above.
Once your agreed support period begins, the support portion is nonrefundable, including unused days or a decision to stop early. Please contact me before your start date if you need to discuss changing it.
Digital Guides
The Bedtime Reset and other downloadable guides are nonrefundable once delivered. If your file is missing, damaged, or won’t open, email me so I can help you access your purchase.
If I Cannot Provide Your Service
If I’m unable to provide a purchased service and we cannot agree on a suitable alternative, I’ll refund the portion that has not been provided.
Sleep Progress
Every child and family is different. Purchasing a plan or support package does not guarantee a particular sleep outcome or timeline. Refunds are not offered solely because progress takes longer than expected or you decide not to follow the plan, subject to any rights required by law.
How to Request a Cancellation
Email onceuponasleepbaby@gmail.com with your name, order number, and cancellation request. Requests are assessed based on when your email is received and whether personalized work or support has begun.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.
Delivery & Support
After purchasing a personalized plan, you’ll receive a confirmation email with links to your intake questionnaire and sleep log.
Complete your questionnaire and record three full days and nights of sleep. For twins, submit a separate entry for each baby each day—six entries total.
I’ll email your personalized plan within 3 business days after receiving your completed questionnaire and all required sleep logs.
Written Plan Packages
Personalized Sleep Plan and Twin Sleep Plan include one follow-up email exchange for clarification within 7 days of plan delivery. Ongoing coaching and plan adjustments are not included.
Plan + Support Packages
Support packages include 14 consecutive calendar days of text and email support, beginning on a date we agree on together. During that time, you can share updates, ask questions, and receive adjustments to your plan.
I’ll reply as quickly as possible, including evenings and weekends when available. Support is not live or immediate, and messages are answered between my other commitments.
Digital Guides
The Bedtime Reset is a self-guided download. It does not include a personalized assessment, written plan, or individual support.
Privacy & Your Information
When you contact Once Upon a Sleep or purchase a service, I collect the information needed to respond, manage your purchase, and provide sleep support. This may include your name, contact details, order information, questionnaire answers, sleep logs, and messages.
For personalized services, you may also share information about your child’s age, routines, development, and health that helps me understand their sleep needs. Please share only relevant details. Do not send payment card information, Social Security numbers, or complete medical records through forms, email, or text.
How Your Information Is Used
I use your information to review your family’s needs, prepare your plan, provide the support you purchased, communicate with you, and maintain necessary business records.
Information about your child is provided by you as their parent or legal guardian. This website and its forms are intended for adults.
Where Information Is Handled
I use Squarespace for my website, forms, and order management, Gmail for email, and phone messaging for text support. Payment providers handle checkout payments. These providers may process and store information as needed to deliver their services, under their own privacy terms.
Squarespace may also collect technical information about website visits through cookies and similar technologies.
Sharing & Privacy
I do not sell your intake answers, sleep logs, or private support messages. I will not publish your family’s story, photos, or identifying details for marketing without separate permission.
Information may be shared with providers needed to operate the business, or when required by law.
Records & Requests
I retain information as needed to provide services, maintain appropriate business records, and meet applicable legal obligations. Email me to request access, corrections, or deletion. Some records may need to be retained for legal or accounting reasons.
Please remember that online forms, email, and text messaging cannot be guaranteed completely secure.
Questions
For privacy questions or requests, contact onceuponasleepbaby@gmail.com